FAQ

How long will it take for my order to arrive?

You will receive an email when your order ships. After your order ships, it will arrive at the shipping address within 12 to 20 business days. Please note that in some rare occurrences, the delivery timeframe could be extended.

You can track your order through email info@thepurestyle.store

Business days are Monday through Friday.

 

What countries/regions are eligible for international orders?

We currently ship to the following countries/regions:

United States

Australia

Malaysia

New Zealand

Singapore

 

Can I place an international order over the phone?

 

Unfortunately, international orders can only be placed online.

 

When will I be charged?

Your credit card will be charged when you place the order.

 

What is the international return policy?

We are happy to accept returns purchased on thepurestyle.store that has not been worn, washed, or altered, with tags still attached and in the original packaging, within 30 days of purchase. Items marked ‘Sale' cannot be returned.

To start the returns process, please contact us by email  info@thepurestyle.store and state the reasons for return.

Please note that the shipping costs paid at the time of the order will not be refunded.

 

How long until I receive my refund for returned order?

To receive a refund, items must be returned within 30 days of delivery or purchase.
You will receive a refund in the same form of payment originally used for the purchase.
This will be processed within 30 days of receipt of the returned order.